BMW Alternative Transportation in Sherman Oaks, CA

BMW of Sherman Oaks Loaner Cars for Service

BMW of Sherman Oaks understands the importance and time involved in servicing and maintaining your vehicle. Every effort is made to place customers in BMW vehicles; however, it is often dependent on other customers returning loaners on a timely basis. We have various alternative transportation options including shuttle service or rental cars. We appreciate your patience as loaner vehicles are limited.

Shuttle Service

Shuttle service is available complimentary with your BMW service. Our shuttles run Monday-Friday 8:30am-1:30pm. We also offer ride-share options, such as Uber, Lyft, or Alto, complimentary within a 10-mile radius.

Car Rental Available Nearby

Enterprise Rent-A-Car maintains an office nearby and has vehicles available for rental Monday-Friday 8:00am-5:30pm and Saturday 9:00am-1:00pm at preferred rates.

Frequently Asked Questions

Does BMW of Sherman Oaks Offer Loaner Cars During Service?

Yes. BMW of Sherman Oaks operates a dedicated Alternative Transportation Center at 5201 Van Nuys Blvd, with new BMW loaner vehicles ranging from the BMW 3 Series to the BMW XM, complimentary shuttle service, and Uber rides within a local range at no charge. Request transportation when you schedule at 747-262-5479 so we can reserve the right option for your visit.

Who qualifies for a BMW loaner vehicle?

Loaner eligibility depends on the service your vehicle needs and on loaner availability. Scheduling your appointment in advance is recommended if you would like to request a loaner - reserving early is the best way to make sure one is set aside for your visit. Request one when you book at 747-262-5479.

What if a loaner vehicle isn't available?

You still have complimentary options. Our Alternative Transportation Center offers shuttle service, and we can also arrange an Uber for you within a local range at no charge - so you have a way to get to work or home even on short notice.

What kind of cars are the loaners?

All of our loaners are new BMW models, ranging from the 3 Series to the 7 Series - so your day continues in exactly the kind of vehicle you drove in with. Many later retire to our Retired BMW Courtesy Vehicles program, often as BMW Certified Pre-Owned.

I drive a 7 Series, 8 Series, or X7 - will my loaner match my BMW?

We make every effort to ensure it does. BMW's luxury-class (GKL) models - the 7 Series, 8 Series, and X7 - come with an elevated ownership experience, and BMW of Sherman Oaks maintains VIP loaner vehicles so our luxury-class customers are accommodated in an equal vehicle whenever possible. Let us know which BMW you drive when scheduling and we will reserve accordingly.

When do I return the loaner vehicle?

Loaner return timing varies based on the service being performed and will be reviewed with you in detail when your loaner is assigned, along with the terms of the loaner agreement.

Is there a charge for courtesy transportation?

Shuttle service and Uber rides within our local range are complimentary with your BMW service. Loaner vehicles are provided under a loaner agreement whose terms - including fuel and return expectations - are reviewed with you when the vehicle is assigned.

Loaner Terms and Restrictions
  • Driver must be at least 25 years of age or older.
  • Documented proof of current insurance required. 
  • Valid California driver's license required. 
  • A mandatory $250 credit card security deposit is required.
  • We accept Visa, Mastercard, Discover Card, and American Express.
  • Mileage limit is 150 miles per 24-hour period.
  • A $1 charge will apply for each mile exceeded over the maximum amount.
  • A $50 charge will apply for unpaid parking, toll, and traffic violations. (Fee is added to the total amount of fines/late fees)
  • A premium charge will apply for any damage caused to the loaner vehicle during use.
  • A charge will apply for fuel if the vehicle is not returned with the same fuel level as when the loaner was provided to you. (Refuelling charge is subject to change based on daily market prices)
  • Late returns will be charged $100/day.
  • Pets, smoking, food and drinks are prohibited in loaner vehicles.
  • A premium charge will apply for interior detail services needed for vehicles returned in soiled condition.
  • Loaner vehicles are prohibited from going out of state.
  • See contract presented at time of vehicle issue for complete details.

*Given the popularity of our loaner program, advance reservation required. Any service or maintenance must exceed 4 hours to qualify for a loaner vehicle. Reservations for loaners cannot be held for more than 1 hour past your appointment time. Loaner vehicles are expected to be returned within 6 hours of completion of repairs or 9:00am next day if completed after 1:00pm. 

  1. BMW of Sherman Oaks

    5201 Van Nuys Boulevard
    Sherman Oaks, CA 91401

    • Sales: 747-262-5387
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